As consideration for the Software or Services purchased by You and provided to You by The Company, You agree to pay The Company for the GPS tracking equipment at the time You order.
Upon device activation with The Company, all fees are due immediately and are non-refundable unless otherwise expressly noted, even if Your Services are suspended, terminated, or transferred prior to the end of the Services term. The Company expressly reserves the right to modify pricing through email notification and/or notice on its Web site. Payment may be made by You by providing a valid credit/debit card, Money Order, an online check, cashier’s check or a personal check.
Billing cycles commence the day the device is delivered to your shipping address, as verified by the shipment tracking number. Subscribers are billed in advance for the respective billing cycle. Billing cycles are either monthly, or You can choose to prepay in 3, 6, or 12 month increments for a discount. Billing cycles, as previously mentioned, begin the day the device is delivered to the subscriber’s shipping address, and end the day prior to that calendar date at the end of the billing cycle (for example, if You receive the GPS device on June 15 and are on a monthly billing cycle, that billing cycle ends July 14. The only exception is for devices received after the 28th day of the month- billing cycle always ends on the 28th of the month).
Subscribers that opt into a GPS service plan with The Company will be automatically and subsequently billed on a recurring basis for that plan, unless a change requested by the subscriber in writing. No pro-ration or refund will be given for cancellations prior to the end of any billing cycle, including prepaid plans. Device activation fees are non-refundable. If a written or email cancellation notice is not received at least 48 hours prior to the end of the billing cycle, the service will be automatically extended.
Accounts must be canceled using the Cancel GPS Service link at http://www.matrackinc.com/reseller/client/activation/cancellation.php
or by contacting the Support either via email firstname.lastname@example.org
or phone +1 (855) 658-7225.
Include Your account username and tracking device IMEI number (IMEI number can be found on the sticker on the device, on the device packaging, or inside your The Company account (under Account Information–>Listed Devices). Once an account is on a month to month term, recurring billing is performed up to 2 days prior to the end of the billing cycle to pay for tracking services for the following billing cycle. Cancellation requests must be received by The Company at least 2 days prior to the end of the billing cycle to prevent You from being charged for an additional month of tracking services. Any cancellations received after the billing date but before service start date will be refunded, minus a $10.00 service fee. If You opted for a monthly payment plan, Your monthly billing date will be determined based on the day of the month You purchased the Services unless that date falls after the 28th of the month in which case Your billing date will be the 28th of each month.
You will be assessed a $25.00
fee for reprogramming and shipping in the event You exchange one GPS device for another unless the exchange is due to manufacturer defect. In the case of defect, we will reprogram the new device and ship it to You at our expense.
Customer’s failure to pay any fees when due shall be considered a material breach of this Agreement, and The Company may, in addition to any rights available to it at law or in equity, do any or all of the following: (i) assess late charges of the greater of one and one-half (1.5%) per month or the maximum allowable under applicable law, (ii) suspend performance of the Tracking Services, and terminate the Agreement without penalty; or (iii) require future payments hereunder to be made in advance of Tracking Services being rendered by The Company. Any suspension or termination of Tracking Services will not relieve Customer from paying past due fees plus late charges and in event of collection enforcement, Customer shall be liable for any costs associated with such collection, including, but not limited to, legal costs, attorney fees, court costs, and collection agency fees. Upon suspension of a customer’s account for non-payment, customer will be charged a re-activation fee after all past due balances have been settled if customer wishes to resume tracking on the network. Delinquent accounts will be terminated and the device(s) will be deactivated. Devices can be reactivated for a $25 fee.