FAQs on GPS Vehicle Tracking
Please let us know if your questions are answered TRY FOR FREEGeneral
How quickly can I receive my device? You will receive your order within 5 business days Who do I call for Technical support? Please call us at tel:+1 (855) 658 7225 for support. We’re here to support you 24/7 Feel free to contact us. You may email us 24/7 at support.gps@matrackinc.com for support.Subscription and Billing
What is your refund policy? 30 day return policy, covers complete refund for the device within 30 days, not damaged through water or handling. How often does the device update? For the Basic plan, the device updates once every minute. We have plans that will increase the update intervals. Please call us today for more options. How do I upgrade or change my plan? Please contact us at support.gps@matrackinc.com and we will be happy to help. How can I change the credit card I have on file? Please contact us at support.gps@matrackinc.com and we will be happy to help.Accounts and Users
How do I buy devices and acquire a Log-In? Please visit products page to buy our products. You will receive an email from us when you purchase our device, with your login information How do I activate my device? Please visit this link to activate your device: https://www.matrackinc.com/reseller/client/activation/ How do I access the tracking platform? Once you purchase a device from us, you will receive all the information you require via email on how to get started. How can I reset my password? Please email us at support.gps@matrackinc.com and we can help with this process, or if you still have your password but want to change it, please log in at matrackinc.com/login and you can change it under “settings”.Vehicles/Equipment
How do I install my device? Depends in the device. Portable does not require any installation in the vehicle. Just place it in an optimal position where it can get access to satellite like for e.g. – under the passenger seat, dashboard etc, Glove compartment for example is a bad position. For OBD simply plug in to the OBD port of the vehicle. Hardwired device can be installed by simply following the manual instructions. Will using this device affect my vehicle warranty? Using the device cannot affect the vehicle warranty in any way. How will this device affect my insurance? Using the device can help with the insurance as we can monitor hard braking patterns and keep an eye on the Driver’s Score Reports. How long is the battery life on the Portable device? Portable device can last upto 2 weeks for one hour drive time per day on a basic plan. What do the different LED lights indicate? (list for all devices)For a portable device – Red is power, blue is satellite connection and Green is cellular connection.
For OBD & Hardwired – Green is power and Blue is Cell connection
Which vehicles can use the OBD device?Nearly all vehciles made after 1996 have an OBD port. The port isusually somewhere below the steering wheel.
The device is not updating? What do I do? If it is a portable device and a new one, please power cycle it by turning it off and then turn it on and take it for a 10 minute drive. For a new OBD please unplug the device and plug it all the way through and start the ignition. For Hardwired, please check if the Red wire is connected to power, white to ignition and black to ground. If it is an existing device please email us at support.gps@matrackinc.com with details of the issue with your device.