Crosby Anderson Achieves 100% Customer Satisfaction with Matrack ELD

Hours Of Service

It was difficult to keep an authentic track of the number of hours a driver was actually on duty and driving, along with ensuring that no regulations of Hours of Service were being broken.

Wasting Precious Time

Keeping a track of idle time was challenging. Quite often the driver and vehicle would spend unnecessary time waiting for proper instructions at loading/unloading dock, wasting precious organisational resources.

Vehicle Whereabouts

Once the vehicle was out of the office/work area, it was hard to maintain constant communication with the drivers, and frustrating to keep asking them of their whereabouts.

Driver/Vehicle Safety

There was a possibility that drivers drove at a faster speed, thereby risking their own safety along with the vehicle and cargo, as well as other drivers on the road.

Minimize Expense

The organisation also wanted a way to minimise their expenses towards the fines they had to pay for violation of DoT rules.

Complete Compliance:

Matrack devices and FMS (fleet management system) are FMCSA approved and compliant. The devices record driving hour’s data automatically, thereby helping in complete compliance of DoT’s Hours of Service rules.

Authentic Data:

As all the data is recorded automatically with minimal intervention from the drivers or other staff, the data such collected is absolutely authentic and correct.

Service:

Matrack’s USP is customer service, and we pride on our relationship with our clients. If you get in touch with us, we will always ensure to answer and offer the best possible solution to your query. We also have one of the most proactive service staff to assist our clients in every way we can. Our customer support team is available 24 hours throughout the year. Matrack Incorporation offers high-end product and cutting edge FMS platform at a very competitive price, making it affordable for fleet companies of every size.

Installation and Usage:

One of the biggest advantages of getting a Matrack ELD is that they very easy to install, and do not need any expert help. The hardware and the software system are designed so that they work seamlessly to provide user-friendly experience. Our devices are also simple in execution, and driver, staff, or fleet manager need to only input minimal instructions. There is no requirement of expert training for anyone.

Taxes and Reports:

Matrack also has intelligent device and smart software that work in tandem to collect all relevant information and generate required reports making it easier for the fleet managers in filing taxes and other important documentation.

Accessibility:

To make things even more simpler, our FMS can be easily downloaded on any device, through which any authorised person can access information of location, mileage, drivers on duty, and much more.