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Skyway Trucking benefitted from Matrack


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Organisation Background

Skyway Trucking is a medium-sized transport trucking company based in Ontario, Canada.
Despite being in the trucking industry for many years, they were finding it difficult to cater to every client’s customized needs and were looking for a technology partner that could support the ever-evolving needs of their trucking business.
That is where they got in touch with Matrack Inc. to enable their company’s technological evolution. What were the challenges faced by Skyway Trucking:

  • Unreliable paper logs:
    All fleet managers know that paper logs are a hassle. Not only are they complicated to maintain but also difficult to store. To add to this, more often than not, paper logs provide little insight into what is actually going on with the drivers and vehicles.
    Skyway was facing similar issues. Paper logs were making it difficult to schedule tasks and keep track of a driver’s actual movements. Drivers could easily end-up providing inaccurate records of their hours behind the wheel. There was also the need to make multiple copies of each document so that they could be presented to authorities when asked for. In addition to this, paper logs were an invitation for human error during data entry and made the process of tax calculations and audits more cumbersome.
  • Lack of personalized customer service:
    Companies often become accustomed to functioning in a particular way. While it may seem just fine for day to day operations, it can create a difficult situation when a client is looking for customized solutions. A system that does not allow flexibility might force companies to either ignore the specific needs of its customers or lose their business altogether.
    Skyway Trucking was facing a similar situation; finding itself unable to meet their client’s and their own business’s ever-evolving needs.
  • High risk of HOS violations:
    HOS—Hours of Service—is a term referring to the number of hours that a commercial motor vehicle driver may be allowed to work per day, or week, or other periods of time, as mandated by the Federal Motor Carrier Safety Administration (FMCSA).
    HOS compliance is one of the top goals for all fleet managers. This is primarily because in case of an HOS violation, the FMCSA may charge a civil penalty ranging from $1,000 to $11,000 on the driver or the carrier. A continued pattern of such violations could result in downgrading of the safety ratings of the carrier and even attract federal criminal penalties for carriers that knowingly allow or ignore HOS violations by their fleet drivers.
  • Absence of tech support:
    Truckers regularly traverse every corner of the country—from its long winding freeways to the narrowest dirt paths and on most of these journeys, they carry with them very precious cargo. While on the road, the responsibility of the vehicle and the assets loaded in it are on the shoulders of the driver. But the roads are unpredictable, and a driver can face several issues that might hinder their drive.
    Without receiving timely tech help in case of emergencies or by not having a trusted source they can troubleshoot their problems to, drivers enroute can be left stranded; endangering their wellbeing as well as compromising the safety of the goods.
  • Resistance to new technologies:
    Change always brings new opportunities with it. However, when it comes to technology, many people begin resisting change, presuming that it will be complicated. That is one of the primary reasons, fleet managers are initially skeptical of introducing new technology into their fleets. Drivers (especially those with experience) may become comfortable in their ways and often mistakenly fear that new technologies will not only be difficult to learn but also add to their work. .

How Skyway Trucking benefitted from Matrack Inc.’s FMSCustomer satisfaction is one of the cornerstones of Matrack Inc.’s foundation. We are relentlessly working towards ensuring the best customer service and in-time resolutions for all our clients’ needs.
Here is a glimpse of how Matracking boosted Skyway Trucking’s journey to success:

  • Swift TATs for technical issues: :
    A technical support team is useful only if they are able to provide accurate guidance, quickly, and in real-time. That is why Matrack’s support staff is available at all hours throughout the year. Our staff receives regular product training and industry-knowledge, equipping them to resolve Skyway’s queries with best, in-time guidance. This has been helping Skyways troubleshoot their GPS devices to us without hassle, get answers to all their questions, and reduce their Turn-Around-Time during technical glitches; enabling them to complete their tasks more efficiently.
    Rui Ariosa, Fleet Manager at Skyway Trucking shares his praises, “From 1-10, I would give Matrack a 10. If I have a problem, Matrack Tech Support immediately solves it and tries to help out. One time I was near JFK and the GPS didn’t work. I called Matrack Tech Support and they told me how to fix it by telling me that there was a jammer near the airport. They knew that when I left the area, it would work again.”
  • Easy to adopt technologies:
    Matracking devices offer the latest technologies in FMS. But we also understand that the best of technologies can be rendered useless if they are not user-friendly. So, when we introduced our GPS devices to Skyway’s fleet, we made it a point to ensure that all the devices and software were extremely simple to implement and use.
    While our support team is always available to address any queries, the implementation and usage of Matrack devices do not require any expert assistance. Skyway has hugely benefited from our ready-to-use technology and the staff was extremely delighted at how simply it became a part of their life.
  • Increased driver morale:
    A good GPS device can serve a fleet operator in more ways than just mapping the vehicle’s route. With the help of Matrack’s systems, drivers at fleets like Skyways are receiving real-time information about their tasks and their vehicles. This not only gives them a clear understanding of the end result expected from them but also helps them do their job more efficiently. Reports such as fuel consumption, engine health, breaking or speeding behaviors and even the opportunity to self-correct without being micromanaged has greatly boosted the morale of drivers—making them happier and more productive.
  • Reduced dependency on paper logs:
    Matrack’s fleet tracking solutions are enabling companies to move away from the tedious practice of maintaining paper logs. Our modern FMS eased Skyways paper hassles by providing 100 percent clear view of all their fleet and transactional information on a computer screen. The easily accessible electronic data and fast processing systems of the software also made it easier for Skyways to calculate their fuel taxes and do away with the troubles of maintaining multiple copies of documents.
    Our devices also report accurately on HOS, speeding, or downtime patterns and allow the manager to ensure that all drivers are following FMCSA regulations, staying safe, and avoiding fines and accidents. With the advent of electronic logging and tamper-proof devices, Skyway bid adieu to complications arising from paper logs, human errors in data entry, and even the chances of data tampering.
    Rui Ariosa confirms this, “Paper logs were always easier to cheat. Your program is very good. Since having Matrack (our drivers) have never been stopped.”
  • Customized service and customer satisfaction:
    Advanced GPS tracking systems help organizations become more flexible and capable of addressing specific and ever-evolving needs of their clients as well as those of their own business.
    When our FMS devices started helping Skyway monitor everything from the speed to the movement of goods and even generate customized, accurate reports, they became more capable of fulfilling the needs of every client.
    Modern tracking tools that are used to provide real-time ETAs are helping companies by improving customer experience, minimizing the impact of unexpected delays, speeding-up inventory turnover, and increasing their bottom lines—resulting in increased customer satisfaction and increased profits!
    Our happy customer Rui Ariosa shares, “We (Skyways Trucking) have been in business for 18 years. To be honest, when I spoke with Matrack, I liked the way you answered my questions. Matrack is a smaller company and my company is small too so I thought we could make something work. I could see that Matrack was really willing to cater to all my needs.”
  • Increased HOS compliance:
    One of the helpful features in Matrack’s GPS devices is the HOS tracking functionality. For fleet managers like Rui Ariosa this is not only an information tool but also a way to keep his costs in check. The HOS tracking feature helps fleet managers get authentic data of on-duty as well as off-duty hours of the drivers. Helping them remain compliant with FMCSA’s guidelines and avoiding wastage of money in fines and penalties.
    As an added feature, the manager can also access historic data to get clear insights into the driving behaviors of each driver. This helps them put a stop to vehicle abuse and also ensure that every trucker is adhering to the HOS policies.
    Skyway Tracking is now finding HOS tracking much easier to handle. Their Fleet Manager Rui Ariosa conveys, “Matrack is good. It helps us stay compliant. With violations of paper logs, they (FMCSA) only gave you a ticket. But now, they can give even criminal charges. Now, it is harder for drivers to cheat. It’s good.”

“I think you guys are always on top of things, it’s fantastic.”—Rui Ariosa, Fleet Manager for Skyway Trucking.
What makes Matrack Inc. the ideal FMS provider:While searching the markets for a tracking solution that could make their job easier, Skyway Trucking was also looking for the assurance that the solution they will be implementing could offer real-time support without compromising on the authenticity of the information. Most importantly, they wanted a solution that would be easy to understand, implement, and adopt for every single member of their taskforce.
For the fleet manager at Skyway, introducing Matrack Inc.’s technology to their organization was an opportunity to completely revamp and modernize their operations—making their fleets more efficient and productive.The Matrack Inc. advantage:
Guarantee of authentic data:
When your fleet is using an Matrack Inc. device, you can rest assured that all data is being recorded automatically and in real-time.
As an additional safety feature, all devices are tamper-proof, ensuring the authenticity of the recorded information remains intact and free of errors.
FMCSA compliant:
The entire range of Electronic Logging Devices (ELD) hardware provided by Matrack Inc. has been approved by the FMCSA. In addition to this, all our devices strictly comply with the Department of Transport (DoT) regulations regarding Hours of Service—this helps ensure that our devices are recording accurate data for both on-duty and off-duty hours, thereby avoiding any violation of HOS.
Smart reports and calculations:
Matrack Inc.’s ELD comes packed with intelligence. While one part of the device is recording live data the smart fleet management software is processing and analyzing it.
Fleet managers benefit immensely from these features by gaining direct access to real-time data, customized reports, and even accurate IFTA tax calculations, at lightning speeds.
Easy installation and user-friendly functioning:
Matrack’s ELD devices are exceptionally simple to install and can be done without any expert help. Our hardware and the software systems are designed to work seamlessly and are so user-friendly that your team will enjoy using them as soon as they get started.
The devices are so simple to operate that your drivers, staff, or fleet managers need to only input minimal instructions and the data begins to get recorded and processed automatically. You can roll with the devices as soon as you want, there is no need for any expert or training.
Ease of access:
At Matrack Inc. we’re always looking for ways to make life easier for our customers—and what better way to do that than give them quick access to their entire fleet’s information?
Our Fleet Management Software (FMS) can be easily downloaded on any device; allowing an authorized person access to information such as location, mileage, vehicle health, the number of drivers on duty, a particular operator’s driving behavior, and much more.
Exceptional customer service:
Nobody understands the value of accurate, on-time customer service like Matrack Inc. Once you’ve installed an Matrack FMS you can leave all your troubleshooting to us.
Our customer service representatives are highly proactive and especially trained at addressing all your needs. This support is available to all our customers 24×7, throughout the year.

What benefits Skyway Trucking achieved by using Matrack products and services?

“I think you guys are always on top of things, it’s fantastic.”—Rui Ariosa

Rui Ariosa is the fleet manager for Skyway Trucking, a medium sized transport trucking company based in Ontario, Canada.


Increased Driver
Morale

As Rui and all fleet managers know, paper logging provided little insight into what was actually happening with drivers. Using Matrack’s electronic logging devices, fleet managers like Rui have a 100% clear view, in real time, of driver’s HOS, speed, aggressive breaking and more. That helps make sure that drivers are always on their best behavior, following FMCSA regulations, staying safe and avoiding fines and accidents.
“Paper logs were always easier to cheat. Your program is very good. Since having Matrack (our drivers) have never been stopped.”

Rui AriosaFace to Face Personalized Customer ServiceBig companies are known for treating their customers poorly, failing to be able to adjust and adapt to the need of each and every unique customer. Rui Ariosa has worked in the trucking company for almost two decades and he was looking for a GPS tracking device that could meet his company’s ever-evolving needs.
“We (Skyway Trucking) have been in business for 18 years. To be honest, when I spoke with Matrack, I liked the way you answered my questions. Matrack is a smaller company and my company is small too so I thought we could make something work. I could see that Matrack was really willing to cater to all my needs.”

—Rui AriosaHOS Compliance

HOS Driver Compliance is one of the top goals for all fleet managers. If HOS is violated, the FMCSA may charge a civil penalty on the driver or carrier, which could range from $1,000 to $11,000. Safety ratings for the carrier could even be downgraded if there is a pattern of violations taking place, and federal criminal penalties can even be brought against carriers who knowingly allow HOS violations. That made fleet managers like Rui choose Matrack to make sure that they stay HOS compliant and avoid violations.

“Matrack is good. It helps us stay compliant. With violations of paper logs, they (FMCSA) only gave you a ticket. But now, they can give even criminal charges. Now, it is harder for drivers to cheat. It’s good.”

-Rui Ariosa

Outstanding Tech Support 24/7

The ELD mandate has made Trucking and Technology, inseparable. Yet for many, it takes time to learn about and adjust to the new system of electronic logging. It’s important for trucking companies to receive timely help to troubleshoot their GPS devices and get answers to all their questions. Matrack’s tech support team is available 24/7 to help with any questions or concerns. Rui shares his experience with Matrack’s tech support team.
“From 1-10, I would give Matrack a 10. If I have a problem, Matrack Tech Support immediately solves it and tries to help out. One time I was near JFK and the GPS didn’t work. I called Matrack Tech Support and they told me how to fix it by telling me that there was a jammer near the airport. They knew that when I left the area, it would work again.”

Rui Ariosa

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